Training Session for Improving Verbal Communication

Question: Discuss about theTraining Session for Improving Verbal Communication. Answer: Introduction: Workplace communications being the most critical aspect of organizations it is considered to be the backbone of multi-cultural business. Thus the employees need to improve listening as well as spoken skills and their body language as well. This training session will thus emphasise on improving the interpersonal communication skills within the work environment (Mberia, 2011). These tips are highly effective in enhancing the verbal communication skills as its importance in current work environment cannot be underestimated as it forms the basis on which all the deals are based. Good listening, body language, comprehension and disposure helps in making the relationships stronger thus finally giving rise to a healthy work environment. Verbal Communication Defined The main foundation of any team work is communication and verbal communication comprises of sound, language as well as spoken words. Therefore in order to make the teams work in effective manner few things that the team members should take care of are: roles, vision, strategies, goals, responsibilities as well as mission (Mathew, 2011). Some of the vital aspects that need to be considered for better verbal communication are mentioned below: Speaking that can be Understood The main aim of any communication is to convey the basic idea, message or thought to receiver which reciprocates the same effect. Thus, speaking in such a way that the listener understands is very vital. Be aware of the words spoken by you. As for occasional verbal acknowledgements These tips help in keeping check for receiver as well as speaker and also help in maintaining the flow and speed of conversation. Speak With Proper Etiquettes Business etiquettes are very crucial and there are several improvement programs that are available for enhancing them. Geert Hofstede has also made a groundbreaking research on Cultural Dimensions that explains the differences between cultures and how it impacts the business environment (Tourish, 2010). Adopt the Method of Speaking A-B-C Verbal communication can be summarised as simple ABC which states: Accuracy Brevity Clarity Accuracy in case of verbal communication means that you should provide complete messages / instructions while speaking. This helps the listener to understand as well as comprehend the message that further leads to effective communication. Brevity means that you should K.I.S.S. the message means Keep It Short and Simple. Clarity is very critical part of communication. So you must make sure that the thoughts are kept totally clutter free as well as directional. This helps in proper reception of the idea that is to be conveyed (Keyton, 2011). Improving Verbal Communication Effectiveness Any communication is considered to be effective when it is two way and it needs conscious efforts from both sender as well as receiver. The following guidelines will help in improving the communication effectiveness of both the senders as well as receivers along with their listening skills. Senders Responsibilities Ten Commandments of improving communication that are mainly applicable in case of senders have been given by communication theorists (Cheney, 2011) . These guidelines will certainly help in providing a good base for maintaining and developing interpersonal communication skills. Clarify the ideas before communicating Examine the right purpose of every communication Consider the entire human as well as physical settings Go for consultation with others while planning communication Be mindful during communication in relation to overtones and basic content of message Follow up your communication Communicate for both tomorrow and current day as well Your actions should support your communication Try not to be just understood but also understand by being a good listener Make use of opportunity whenever it comes for communicating the value to the receiver Receivers Responsibilities Communication is effective and relies not just on the ability to send but also on the way the messages are received. Therefore, the communication process gets enhanced to great extent by effective listening skills as well. Effective skills regarding better listening can be developed. Following are the ten basic commandments for developing good listening (Kneen, 2011) : Just stop talking Try putting the talker at ease Remove all distractions Always be patient Try showing the speaker that you are interested in listening Control and hold your temper Empathize with speaker Go easier on both criticism as well as argument Keep on asking questions Stop talking Bringing an end to talking is both first as well as last tip as all other guidelines rely on it. Effective listening cannot be accomplished if you are busy talking. Nature has given us two ears but just one tongue, which clearly pin points that we should get into the habit of listening more while talking less. Listening basically needs two ears, where one is for feeling while the other one is for meaning. Leaders who do not cultivate the habit of listening have very less information that they can use for making sound decisions. Active Listening Skills The term Active Listening has been given popularity by Carl Rogers as well as Richard Farson that has been supported by the therapists as well as counsellors (Brownell, 2009 ; Burstein, 2010) . According to them the message given by sender should contain both verbal as well as nonverbal content along with the feeling component. Below listed are the five guidelines that will certainly help you in becoming active listeners at workplace (Rogers Farson, 2010) : Listen for the content of message Listen continuously for the feelings in the message Try responding to the feelings Try noticing all the cues both verbal as well as nonverbal Always rephrase the senders message The last guideline that of rephrasing the senders message is considered to be very powerful in case of active listening methods and is also used mostly by the therapists as well as counsellors. The receiver in last guideline can paraphrase or restate the nonverbal or verbal messages in the form of giving the feedback to the sender. This helps the receiver in giving advice or avoiding passing judgement and at the same time it encourages the sender to give information regarding the real issue. References Brownell, J., 2009. Listening: Attitudes, principles, and skills. Boston, MA: Pearson. Burstein, J., 2010. Have you heard?: Active listening. Nwew York: Crabtree Publishing. Cheney, G., 2011. Organizational communication in an age of globalization: Issues reflections, practices. Log Grove, IL: Waveland Press. Keyton, J., 2011. Communication and organizational culture: A key to understanding work experience. Thousand Oaks , CA: Sage. Kneen, J., 2011. Essential skills: Essential speaking and listening skills. New York: Oxford University Press. Mathew, P., 2011. Perfecting Workplace Communication Skills - Verbal Communication. [Online] Available at: https://www.mmmts.com/lib/pdf/article/Perfecting%20Workplace-Communication-Skills-Verbal-Communication.pdf [Accessed 27 Aigust 2016]. Mberia, H.K., 2011. COMMUNICATION TRAINING MODULE. International Journal of Humanities and Social Science , 1(20). Rogers, C.R. Farson, R.F., 2010. Active listening. Chicago, IL: Industrial Relations Center, University of Chicago. Tourish, D., 2010. Auditing organizational communication: A handbook of research, Theory and Practice. New York: Routledge.